Refund policy

Warranties and return policy

Warranties

  • All our couches have a 1-year warranty for the stitching and the frame
  • Bed warranties are dependent on the bed you have purchased as these vary between manufacturers. Please check the description on our website
  • Warranties do not include free collections nor loan goods
  • The warranty includes a 30 - day warranty on foam for factory defects - please inspect your product at the time of delivery / collection
  • Fabrics do not have warranties
  • Please refer to the specific item for description of recommended use of couches and beds
  • Warranties are not for commercial use. 

Returns

  • We will only consider returns if your dissatisfaction is raised in writing within 7 days of receiving / collecting your goods. After this period our standard service warranty will be applicable - as it applies to the goods purchased
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase
  •  A handling fee of 20% of the product's purchase price will be charged in addition to the standard delivery / collection fee
  • To raise any complaints / dissatisfaction, kindly send an email to [email protected]

 

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
  • Refunds will only be processed (in the case of refund approval) the day after the item is received and inspected 

Exchanges 

We only replace items if they were defective or damaged at the time of delivery / collection. Exchanges can only be made for the exact same item originally purchased.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again
  • Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Sale and Demo Items

Only regular priced items may be refunded, unfortunately sale and demo items cannot be refunded

Shipping / Return address

  • To return your product, you should do so to: That Couch Place, 2 North Road, Riverbend, Kya Sands, Johannesburg, Gauteng, 1951, South Africa.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping / collections costs are non-refundable. If you receive a refund, the cost of return shipping / collection will be deducted from your refund.